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Carrier Support Overview
Carrier Support

CBC works with insurance carriers and administrators to provide ongoing support and project initiatives to supplement carrier infrastructures and boost service levels.  Applying CBC’s advanced contact center and technology development helps carriers bridge gaps in their service levels and strategic development.

  • Contact Center Support
  • Customer Service – overflow and ongoing
  • Marketing and Sales Campaign Support
  • Inside Sales
  • Underwriting Support
  • Dialer (robo-call) technology and integration
  • Technology development and integration
  • Online quoting and enrollment
  • Membership verification
  • Secure communications and data warehousing
  • Surveys
  • Comprehensive reporting


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